Clear terms. Better creating.

01Who you are contracting with

These terms govern Cutcrush at cutcrush.app, including its studio, video-processing tools, API and connected-assistant features. “We”, “us” and “Cutcrush” mean the operator below. “You” means the person using the service or the business they are authorized to represent.

Read these terms before creating an account or buying a plan or top-up. The offer and checkout identify the product, total price, currency and recurring billing interval you are ordering. Keep your order confirmation and a copy of these terms. Our Privacy policy explains how personal data is handled; it is a notice, not a request to waive your rights.

02Your account and access

You must have the legal capacity to enter this agreement. If local law requires a parent or guardian to act for you, they must make and supervise the agreement. When acting for a business, you must have authority to bind it. Give accurate account and billing information, protect your sign-in credentials, and tell us promptly about suspected unauthorized access.

Signing in lets you browse your studio and library. New generation requires a current active or trialing plan and enough available credits. Buying a top-up alone does not activate a plan. You can dismiss a plan or credit prompt and continue browsing; it will appear again when an action needs a purchase.

Use a current browser with JavaScript, cookies and an internet connection. Upload limits, supported sources, languages and output options are shown in the product. Not every video or source is compatible. Keep a separate copy of your original files.

03Your content and permissions

You retain the rights you have in your source videos and other material. You give us non-exclusive permission to retrieve, store, copy, analyze, transcribe, transform and deliver that material and resulting clips as needed to provide the features you request. We may use service providers for those purposes as described in our Privacy policy. This permission lasts for the processing and retention needed to deliver the service and handle deletion, legal duties and disputes; it does not transfer ownership to us.

Submit only content you own or have permission to process, including necessary music, footage, image, voice, privacy and publicity permissions. A public URL, a Discovery result or the ability to download a video does not grant a license. Respect source platform rules and do not bypass access controls or restrictions.

By using Cutcrush features that use YouTube API Services, you also agree to the YouTube Terms of Service.

You may use downloaded output to the extent allowed by the rights in its source and applicable law. We do not guarantee that AI output is unique, copyrightable or free of third-party rights. Cutcrush’s branding, website design and software remain the property of their respective owners. You may offer editing services using authorized output, but may not resell account access or misrepresent an affiliation with Cutcrush.

04Use the service responsibly

Do not use Cutcrush to:

• Infringe copyright, privacy or other rights, impersonate someone deceptively, commit fraud, harass people, or publish unlawful threats or incitement to violence.
• Create or process child sexual abuse material, sexual exploitation, non-consensual intimate content, or other illegal content.
• Upload malware, attack the service, access another person’s account, share stolen credentials, bypass payment or usage limits, or disrupt service for other users.
• Submit confidential or personal information without the authority and legal basis needed for the processing you request.

To report content or an account that violates your rights, contact iamstanlyx@gmail.com with its URL or project reference, a description of the concern and how to reach you. Do not send illegal material itself. We may investigate and restrict content or access when reasonably needed to address a violation, security risk or legal obligation.

05AI processing and credit charges

We verify the source and show a credit quote before you confirm a generation job. The quote describes source-minute processing cost, not a guaranteed number of clips. Quotes expire. Confirming a valid quote reserves its credits so they cannot be spent twice. Completed work consumes the reservation. Confirmed failed work releases it under the original grant’s expiry rules.

You can cancel a queued job before provider submission. Once submission or processing begins, immediate cancellation may be unavailable. An uncertain submission stays under review until its outcome is known; repeating the request does not automatically release credits or create a refund. A released reservation is an account-credit adjustment, not a cash refund.

AI can omit useful moments, mishear speech, introduce inaccurate captions, frame a subject poorly or produce unsuitable results. Review clips before publishing and verify facts, context, permissions and accessibility. The number and usefulness of clips depend on the source. We do not promise earnings, views, platform eligibility, campaign acceptance or monetization. These limitations do not remove your rights when the service fails to conform to the contract.

06Plans, renewals and top-ups

Monthly plans are billed monthly; annual plans are billed for the year in advance. Both grant their included credits monthly. Each subscription credit grant expires two calendar months after its monthly grant anchor. Unused subscription credits roll forward within that window rather than accumulating indefinitely. Annual payment does not grant all twelve months of credits immediately.

Purchased top-up credits do not expire with time. They remain linked to your account, require an eligible plan for new generation, and are not transferable, cash, a deposit or a payment instrument. Refunds, reversed payments and account deletion can affect the corresponding credits. Statutory refund rights always remain available.

Subscriptions renew automatically at the stated interval until canceled. Checkout shows the amount payable, currency, applicable taxes and billing interval before you pay. Payments are handled through our payment processor. Credits are added after payment is verified; returning from checkout is not itself proof that payment succeeded. Failed or overdue payment can interrupt generation access.

The price version agreed for your subscription governs that subscription. A newly published catalog price does not, by itself, change an existing subscription. A change to your own price or plan requires the applicable notice or agreement and an opportunity to cancel before a new recurring charge takes effect.

07Cancellation and plan changes

Use Credits & billing to cancel renewal or manage your subscription. Cancellation normally takes effect at the end of the paid period; it stops future renewals and does not itself refund the current period. Your plan remains usable until that period ends, subject to available credits and these terms. Contact us if you cannot access the billing controls.

Review the amount and effective date before confirming a plan change. A change may apply immediately with an adjustment for the remaining period, or at the next renewal. The confirmation determines which applies; changing plans is not a promise to reset all credits.

Cancel recurring billing before using the account-deletion control. Deleting a project is separate from cancellation and does not reverse a completed generation charge. Contact us to close an account if a billing issue prevents self-service deletion. Withdrawal and refunds are addressed separately below.

08Refunds and service problems

Our seven-day unused-purchase policy

You can request a refund within seven calendar days after a plan or top-up purchase if that purchase is unused. This means none of its credits have been consumed by completed generation. Browsing the studio, reviewing settings or obtaining a quote does not consume credits. Pending jobs must first be canceled or reconciled so we can establish whether the purchase was used. A request made within the seven-day period remains timely while that review takes place.

Contact iamstanlyx@gmail.com with your account email, purchase date and receipt or payment reference. This policy applies to the purchase being refunded; it does not require that you have never used Cutcrush. Refunded credits and access paid for by the refunded purchase are removed. Approved refunds go to the original payment method unless a different method is agreed and permitted. Your bank or payment provider may take additional time to show the funds.

Failed or defective service

Report a service failure with the project ID, what happened and the remedy you request. We review failures individually, including issues reported after seven days or after credits were used. A remedy may include fixing the problem, restoring credits, a price reduction or a refund. Individual review never makes a statutory remedy discretionary.

The seven-day policy is additional to your legal rights. It does not shorten statutory withdrawal periods or exclude refunds for non-conforming services, duplicate or unauthorized charges, or other circumstances where the law requires a remedy.

09Consumer withdrawal rights

If you are an EU/EEA consumer entering a distance service contract, you generally have 14 days from conclusion of the contract to withdraw without giving a reason. National rules may provide additional protection. Polish rules also extend certain consumer protections to sole traders when a contract is not professional in character for their business.

Tell us clearly that you are withdrawing by emailing iamstanlyx@gmail.com or writing to the operator’s address above. Sending the notice before the deadline is sufficient. You may use the notice below, but it is not compulsory. Withdrawal from a purchase is separate from switching off a future subscription renewal.

Starting to use Cutcrush does not automatically waive withdrawal rights. A proportionate charge for a service begun during the withdrawal period is payable only when the law’s advance-information and express-request requirements are met. Loss of the right after full performance of a service, or commencement of separately supplied digital content, applies only when all required express consents, acknowledgements and confirmations have been obtained. These terms alone do not obtain those consents.

On valid withdrawal, we reimburse amounts due without undue delay and no later than 14 days after receiving your notice, using the original payment method unless you expressly agree otherwise, without a reimbursement fee. Any lawful deduction for service already supplied will be explained. Stop using refunded services and content to the extent required by the applicable withdrawal rules.

Optional withdrawal notice

10Complaints and statutory remedies

Contact iamstanlyx@gmail.com or the postal address above with your complaint and preferred remedy. We respond within the period required by applicable law; under Polish law, consumer complaints generally require a response within 14 days. Keep the complaint and reply for your records. You do not need to buy another plan to report a problem or exercise legal rights.

Consumers have mandatory rights where digital content or a digital service is not supplied or does not conform to the contract. Depending on the circumstances, these include having it brought into conformity, a proportionate price reduction or termination and reimbursement. We remain responsible for the service we supply even where we use external processing providers.

You can seek help from a local consumer adviser or, for cross-border EU disputes, the European Consumer Centres Network. Polish consumer information is available from UOKiK. These terms do not require arbitration or prevent you from using a competent court or available statutory complaint route.

11Connected apps and assistants

API keys and OAuth connections let tools you authorize act within their granted permissions and daily credit limits. An assistant can create chargeable jobs if you grant generation permission. Its actions use the same subscription and credit rules as the studio. Review permissions before connecting and revoke unwanted access in Connect your AI.

You choose which outside tools receive access. Their handling of information and any fees they charge are governed by their own terms. Revocation stops future authorized requests but does not retrieve information or files already received by them. Never share a password or secret API key in a public prompt.

12Storage and availability

Cutcrush is a processing service, not permanent backup storage. Projects and access to their clips expire automatically 72 hours after project creation. Deleted projects disappear from your library and their download links stop working. ZIP download access expires within 24 hours or with its source project, whichever comes first. Source uploads may be removed sooner after processing; the Privacy policy explains cleanup rules. Download clips you want to keep before expiry or deletion.

Maintenance, network issues, source restrictions, provider capacity and security incidents can interrupt or delay work. We may apply reasonable technical limits to keep the service secure and available. We do not promise uninterrupted service or a fixed processing time unless expressly agreed. This does not exclude remedies owed when we fail to supply the contracted service.

13Ending access and responsibility

You can stop using the service, cancel renewal and request account deletion. We may suspend or end access for a material breach, non-payment, unlawful use, a serious security risk or legal requirement. Where appropriate, we will explain the reason and give a reasonable opportunity to resolve it; urgent safety or legal circumstances may require immediate action. Contact us to challenge a restriction or arrange access to eligible exports.

Ending access does not cancel accrued payment obligations or remove refund, privacy or other mandatory rights. We do not automatically forfeit money you are legally entitled to recover. Each party’s responsibility for loss is determined by applicable law. Nothing excludes liability that cannot lawfully be excluded or makes you responsible for our own unlawful conduct.

14Changes and governing law

Polish law governs this agreement, without depriving a consumer of mandatory protections that would otherwise apply in their country of residence. Courts with jurisdiction under applicable law remain available. Consumers are not required to bring claims exclusively in Poland.

We may update these terms for changes to law, security, technology or the service. The date above identifies this version. Material changes affecting an ongoing paid contract require appropriate advance notice and any consent required by law; publishing a new page alone does not retrospectively remove purchased rights. Statutory rights to end a contract or obtain another remedy for adverse service changes remain. If a provision is unenforceable, applicable law replaces or limits it and the rest continues where legally possible.